Support hours

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You need to complete your profile or provide further documentation.

Support hours checklist
  • Ensure you have an active agreement with your client.
  • When you finish a support session, add your hours. If your client is government funded, submit your support hours before midnight on Monday to be invoiced on Wednesday the same week.
  • When we receive it from the funding source, we’ll process your payment. Payment times depend on the funding source and can vary. Once we receive it, you can expect to be paid within 1–2 business days.

Important Notice: While we verify certain key information (police checks, key qualifications, references) during the on-boarding of each Support Worker, Support Worker’s represent other information about themselves to customers via their profiles that we do not independently verify. In exercising your choice of Support Worker(s) and booking them directly, we recommend that you check their credentials and original documents when you first meet them and provide ongoing supervision. We recommend that Support Workers take a file of their key documents with them to their first meeting.